Shipping Policy

3d Printer Filament - Processing Time

Orders containing 3D printer filament typically be shipped within 2 business days.Handling time can vary. Please email orders@cookiecad.com if you have specific or urgent needs.

3d Printer Filament - Shipping Methods & Costs

We provide FREE shipping for 3D printer filament orders within the United States. For international orders, shipping options will be presented during checkout.

Cookie Cutters / Other Products - Processing & Production Time

Our cookie cutters are made to order. The estimated production time is displayed in a banner on top of the cutter ordering pages. Shipping will occur after the production time has been completed.

Cookie Cutters / Other Products - Shipping Methods

During checkout, customers will be presented with different shipping options for their cookie cutter orders. The customer is responsible for choosing their preferred shipping method.

Delivery Times

Delivery times will depend on the carrier and the shipping method chosen. We do not guarantee delivery times. Some shipping methods have delivery times that are guaranteed by the carrier. In case a shipping method that is guaranteed by the carrier is chosen by the customer and not fulfilled by the carrier, the customer may request that we submit a claim on their behalf. We recommend customers check with the carrier to find out whether a particular shipping method is guaranteed.

Shipping Destinations

We offer worldwide shipping for our products.

Customs & Import Taxes

The customer is responsible for all customs and import taxes for international orders.

Lost & Damaged Shipments

For lost shipments, we will replace or refund at our discretion once the carrier has confirmed that the item is lost. Items that are not yet confirmed to be delivered or lost by the carrier may still be delivered and are not eligible for refund until the carrier has determined the final status of delivered or lost. For damaged items, we will replace or refund upon receiving acceptable proof of the damage. We reserve the right to determine what qualifies as acceptable proof.

Cancellations, Modifications, And Returns

For information regarding order cancellations, modifications, and returns, please refer to our Refund Policy.

If you have any questions or concerns about our shipping policy, please feel free to contact us at orders@cookiecad.com